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Home>Return Policy

Return Policy


We want you to be completely happy with your purchase.
If for any reason you would like to return or exchange an item, we will be glad to do so.

Upon the arrival of your package, we encourage you to check and make sure that the bag is what you ordered on our website.

We accept exchange or refund merchandise purchased through our website within 7 days after you receive the item.

The exchange or refund item must be in original sealed condition without any damage. It’s buyer’s responsibility to pay the returning postage, we shall not be responsible for goods lost in transit when sending back. 

We recommend you to obtain the proof of postage in this case.
Return processing typically takes up to 3-4 weeks including transit time.
Please allow sufficient time for your returned item(s) to be received and processed.


Defective, Damaged or Misshipped Items

Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on buybuybag.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.


Return because of the delivery/customs/duties

If the parcel is returned because the incorrect delivery address or the receiver refused to accept the goods, both the fee of the goods and the shipping fee won't be refunded.

PLEASE NOTE

Please give us enough clear evidence to show the faulty of the item quality itself.
We DO NOT accept the following faulty:

1.Item damaged by buyers due to improper usage.
2.Bags are more than 30 days after delivery. 

Please Contact Customer Service within 3 days upon receiving and give an explanation and photographs documenting the reason for the return.
Returns will not be accepted without prior approval from Customer Service.

Welcome to buybuybag.com

We provide customers 100% guaranteed quality and low price products. You can find fashion ladies tote bags, designer bags, shoulder bags, satchel bags and clutches, evening purses etc. About the brand Ouovo.
Our website is one of the authorized websites which can sell Ouovo leather bags. The Ouovo brand was born in 2011, this brand was built by a group of young designers with dream and unique design. These designers stick together as one because of their same dream – the brand Ouovo.
As they are quite young, their design style may be audacious. They have passion, and their works are quite avant-garde and fashionable. Based on constantly surpassing themselves and pursuing perfection, their products are carefully made by hand and the leather is delicate upper layer calf leather.
The Ouovo handbag focus on building a speedy fashion model for international bags and providing a convenient way for customers to purchase. All the bags are absolutely handmade with 100% leather. Enjoy your shopping here.

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